Terms of Service

CanSo (“CanSo,” “we,” “us,” or “our”) is operated by Anthony Johnson, doing business as CanSo, a sole proprietorship based in Oregon, United States. These Terms of Service (the “Terms”), together with our Privacy Policy, Cookie Policy, and Copyright & DMCA Policy, form a binding agreement between you and CanSo.

By accessing CanSo or any artist storefront we host, creating an account, or making a purchase, you agree to these Terms. If you do not agree, do not use CanSo. If you are using CanSo on behalf of a business or organization, you represent that you have authority to bind it, and “you” refers to that entity.

CanSo is a platform that lets independent artists, labels, and their teams (“Artists”) operate storefronts to offer music, merchandise, downloads, streaming access, and event tickets directly to listeners and buyers (“Fans”). CanSo provides the technology; the products and content are the Artists' own.

CanSo is a venue, not the seller.Except where we expressly say otherwise, CanSo is not the buyer, seller, agent, or co-venturer in any transaction between an Artist and a Fan (an “Artist Transaction”). We do not take title to any product. The contract of sale is between the Fan and the Artist, who is the merchant and seller of record. Our role and the limits of our responsibility are described in Sections 7 and 8 (for Fans) and Sections 9 through 13 (for Artists).

• You must be at least 18 years old to sell on CanSo or to make a purchase. You must be at least 16 to hold a basic listener account. Anyone under 18 may use CanSo only with the involvement of a parent or legal guardian who agrees to these Terms.
• You are responsible for all activity under your account and for keeping your credentials secure. Use a strong, unique password.
• Provide accurate, current, and complete information, and keep it up to date.
• Notify us promptly if you suspect any unauthorized use of your account, by emailing support@canso.me.
• You may not transfer your account to anyone else without our written consent, and you may not use CanSo if we have previously terminated your account.

You agree not to:

• Upload or sell content you do not have the rights to distribute.
• Infringe intellectual property, privacy, or publicity rights, or misappropriate anyone's name, likeness, or work.
• Upload malware, probe or breach security, evade rate limits, scrape the service, or disrupt CanSo or its users.
• Use CanSo for fraud, money laundering, sanctions evasion, or any unlawful activity.
• Post or distribute content that is unlawful, defamatory, hateful, harassing, that sexualizes minors, or that constitutes non-consensual intimate imagery.
• Resell, sublicense, or misrepresent the service or other users' content, or impersonate any person or entity.

We may, but are not obligated to, monitor, review, or moderate content. We may remove or disable access to any content, and suspend or limit any account, at our discretion where we believe these Terms or the law have been violated, or to protect CanSo, its users, or third parties. We have no obligation to pre-screen content and assume no responsibility for content provided by Artists or Fans.

You retain full ownership of everything you upload — your music, compositions, recordings, artwork, merchandise designs, text, and other materials (“Your Content”). CanSo claims no ownership of Your Content.

You grant CanSo a worldwide, non-exclusive, royalty-free license to host, store, reproduce, encode, stream previews of, display, and deliver Your Content to the Fans who buy or access it, and to promote it within the platform — solely to operate, provide, secure, and market the service. This license includes the right to sublicense these activities to the service providers we use to run CanSo (for example, hosting, content delivery, and email), and ends when you remove Your Content or close your account, except for copies retained in routine backups or as required by law, and except for any rights a Fan has already obtained in a completed purchase.

You represent and warrant that you own or are authorized to distribute Your Content, including all underlying compositions, recordings, samples, and artwork, and that Your Content and its distribution do not and will not infringe or violate the rights of any third party.

Feedback. If you send us ideas, suggestions, or feedback about CanSo, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them for any purpose without obligation to you.

Our materials. The CanSo name, logo, software, and the look and feel of the platform are owned by CanSo and its licensors and are protected by intellectual-property laws. These Terms grant you no right to use them except as needed to use the service.

We respect intellectual property and respond to valid takedown notices under the Digital Millennium Copyright Act. If you believe content on CanSo infringes your copyright, submit a notice through our DMCA takedown form. We remove infringing content in appropriate cases and, consistent with our Copyright & DMCA Policy, terminate the accounts of repeat infringers. Our full notice-and-counter-notice process is described there.

When you buy from an Artist on CanSo, you are entering a contract with that Artist, who is the seller of record. CanSo is not a party to that contract. The Artist is responsible for the product, its description, delivery or fulfillment, and any support, returns, or disputes.

• Digital music and downloads grant you a personal, non-transferable license for your own non-commercial enjoyment, unless a separate license (for example, a sync license) says otherwise. You do not acquire ownership of the underlying work, and you may not redistribute, resell, or publicly perform it without permission.
• Delivery. Digital items are typically delivered immediately. For buyers in the EU and UK, by requesting immediate delivery and acknowledging it at checkout, you agree that performance begins right away and you lose any statutory right of withdrawal once the download or stream has started, to the extent permitted by law.
• Merchandise and ticketsare sold and fulfilled by the Artist. Shipping, availability, event scheduling, entry, and any cancellation or rescheduling are the Artist's responsibility. CanSo is not the event organizer or promoter.
• Chargebacks and abuse. Do not initiate fraudulent chargebacks. We may suspend accounts that engage in payment fraud or abuse.

Because CanSo is not a party to Artist Transactions, you release CanSo and its affiliates, officers, employees, and agents from claims, demands, and damages arising out of any dispute between you and an Artist, including claims relating to product quality, delivery, refunds, intellectual-property ownership, and event cancellation. Your non-waivable statutory rights are not affected.

Each Artist sets the refund policy for their own store, shown on that store's legal page and at checkout. CanSo does not set, fund, or administer refunds for Artist Transactions and is not responsible for an Artist's refund decisions, except where applicable law or a payment-card network requires action. Digital content that has been downloaded or streamed is generally non-refundable once delivery has begun, except where the content is materially defective or a refund is required by law. Nothing here limits any non-waivable consumer right you have under the law of your country or state.

CanSo charges Artists a flat subscription fee and takes zero commission on Artist sales. Plans, prices, and any free trial are described on our pricing page. Subscriptions are billed in advance through Stripe.

Automatic renewal. Your subscription automatically renews at the end of each billing period (monthly or annual) at the then-current price, and we charge your payment method on file, until you cancel. You can cancel at any time from your account settings; cancellation stops the next renewal and takes effect at the end of the current paid period. We will send a reminder before each annual renewal and notice at least 7 days before any increase in your recurring price, with instructions to cancel. If you began with a free trial, your plan converts to paid and the first charge occurs when the trial ends unless you cancel before then.

Subscription fees are non-refundable except where required by law or expressly stated. If you are a California resident, you may cancel as described above and have the rights provided by California's Automatic Renewal Law; consumers in other states and countries have any equivalent rights their law provides.

Payments to Artists and from Fans are processed by Stripe. To receive funds, Artists must complete Stripe Connect onboarding. Payment processing for Artists is provided by Stripe and is subject to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement (together, the “Stripe Agreement”). By operating as an Artist on CanSo, you agree to the Stripe Agreement, as Stripe may modify it from time to time. As a condition of CanSo enabling Stripe payment processing for you, you agree to provide accurate and complete information about you and your business, and you authorize CanSo to share it and your transaction information with Stripe. Information about Stripe's acquiring banks is available in the Stripe acquirer disclosure.

Under our payment setup, the Artist is the merchant of record for their sales, and the Artist's name may appear on a Fan's statement. You must not use CanSo's payment processing for any business or activity prohibited by Stripe's Restricted Businesses list. You acknowledge that CanSo may be held responsible to Stripe for chargebacks, refunds, disputes, fees, and negative balances arising from your activity, and you agree to reimburse CanSo promptly for any such amounts attributable to your Artist Transactions.

To manage fraud and chargeback risk, CanSo may, acting reasonably:

• delay, suspend, or withhold a payout while we investigate suspected fraud, a chargeback, or a violation of these Terms;
• hold a reserve from amounts otherwise payable to you, as a percentage of volume or a fixed amount, where your account presents elevated risk; and
• offset amounts you owe us — including refunds or chargebacks we cover on your behalf, fees, and other amounts due under these Terms — against amounts we owe you, any reserve, or future payouts; if those are insufficient, you agree to pay the difference within 30 days of our request.

We will give you notice of a hold or reserve where practicable. A hold may remain in place for up to 180 days after your last transaction or account termination, whichever is later, to cover pending disputes and chargebacks.

As an Artist, you are solely responsible for:

• the accuracy, completeness, and lawfulness of your listings, descriptions, and content;
• fulfilling every order — digital delivery, physical shipment, and event access — in line with the terms you publish;
• complying with all laws that apply to your offerings, including consumer-protection, advertising, export, and intellectual-property laws, and, for buyers in the EU and UK, presenting the immediate- delivery acknowledgement at checkout where required;
• honoring your stated refund policy and resolving Fan disputes, chargebacks, and complaints; and
• maintaining any additional legal terms your own store requires.

CanSo is responsible for collecting and remitting any taxes due on the subscription fees it charges Artists. For all other transactions conducted through your storefront — downloads, streaming access, merchandise, and tickets sold to Fans — you, the Artist, are the seller of record and are solely responsible for determining, collecting, and remitting any applicable sales tax, VAT, GST, or similar taxes, except where applicable law requires CanSo to collect and remit them as a marketplace facilitator or deemed supplier, in which case we will do so and adjust the amounts displayed accordingly and give you notice. Where required, Stripe (not CanSo) issues tax forms such as IRS Form 1099-K directly to Artists. You agree to provide accurate tax information at onboarding. CanSo does not provide tax advice; consult your own advisor.

You may close your account at any time. We may suspend or terminate your access — with notice where practicable, or immediately where needed to prevent harm — if you breach these Terms or the law, if your account creates fraud, security, financial, or legal risk, if your chargeback or dispute rate is elevated, if we are required to by law, or for prolonged inactivity. On termination, your right to use the service stops. We will pay out any undisputed funds owed to you, subject to Section 11. Sections that by their nature should survive — including 5 through 8, 10 through 13, and 15 through 22 — continue to apply.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY LAW, CANSO AND ITS AFFILIATES, LICENSORS, AND SERVICE PROVIDERS DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that the service will be uninterrupted, secure, or error-free, or that any defect will be corrected. CanSo makes no warranty regarding any Artist, Fan, product, or content, and is not responsible for the conduct of any user.

TO THE FULLEST EXTENT PERMITTED BY LAW, CANSO AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY.

CANSO'S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID CANSO IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). FOR FANS WHO HAVE NOT PAID CANSO DIRECTLY, CANSO'S TOTAL LIABILITY WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100).

These limits do not apply to liability for fraud or intentional misconduct by CanSo, for death or personal injury caused by our gross negligence, or to any liability that cannot be limited under applicable law. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you; in that case our liability is limited to the fullest extent permitted by law.

You agree to defend, indemnify, and hold harmless CanSo and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to: your use of the service; your violation of these Terms or any law; Your Content, including claims of intellectual-property infringement, defamation, or violation of privacy or publicity rights; your products, merchandise, events, or services, including Fan claims about quality, delivery, or misrepresentation; any dispute between you and a Fan, including chargebacks and refunds; and your tax obligations. We may assume the exclusive defense of any matter subject to indemnification by you, in which case you will cooperate with us, and you will not settle any matter without our prior written consent.

Please read this section carefully. It affects your legal rights, including your right to bring a lawsuit in court and to have a jury decide your claims.

YOU AND CANSO AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE (A “DISPUTE”) WILL BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION, AND NOT IN COURT, EXCEPT AS SET OUT BELOW. YOU AND CANSO EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. The Federal Arbitration Act governs the interpretation and enforcement of this section.

Opt-out. You may opt out of this arbitration agreement by emailing legal@canso.me within 30 days of first accepting these Terms, stating your name and the email on your account. Opting out does not affect any other part of these Terms.

Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive or other equitable relief in court to stop infringement or misuse of intellectual property or confidential information.

Procedure. The arbitration will be administered by a recognized arbitration provider under its consumer rules then in effect. You may choose for the arbitration to take place in the county where you live or by videoconference. CanSo will pay arbitration filing and arbitrator fees for any claim of $10,000 or less that you bring, and will consider requests for fee relief for larger claims, unless the arbitrator finds the claim frivolous.

Mass filings. If 25 or more similar Disputes are submitted by or with the coordination of the same counsel within a 60-day period, the parties will resolve them in staged batches: a set of bellwether arbitrations proceeds first, the remainder are stayed (with limitation periods tolled), and any stayed claimant may request that their claim move forward if a bellwether award has not issued within 180 days. The parties will mediate in good faith on request.

If the class-action waiver is found unenforceable as to a particular claim, that claim alone proceeds in court and the rest of this section still applies. If for any reason a Dispute proceeds in court rather than arbitration, you and CanSo waive any right to a jury trial.

These Terms and any Dispute are governed by the laws of the State of Oregon, United States, without regard to its conflict-of-laws rules, and by the Federal Arbitration Act as to Section 18. For any matter not subject to arbitration, you and CanSo submit to the exclusive jurisdiction of the state and federal courts located in the State of Oregon, except that applicable law may give you the right to bring a claim in your home jurisdiction.

We are continually improving CanSo and may add, change, suspend, or discontinue features at any time. We will try to give reasonable notice of material changes that adversely affect Artists. We are not liable to you or any third party for changing or discontinuing any part of the service.

We may update these Terms from time to time. Material changes will be posted here with a new “last updated” date and, where appropriate, announced by email or in the app. Changes take effect when posted unless we say otherwise, and your continued use after that means you accept the revised Terms. If you do not agree, stop using CanSo and, if you are an Artist, cancel your subscription.

• Entire agreement. These Terms and the policies they reference are the entire agreement between you and CanSo about the service and supersede any prior agreements.
• Severability. If any provision is found unenforceable, the rest remains in effect, and the unenforceable provision is enforced to the maximum extent permitted.
• Assignment. You may not assign these Terms without our consent. We may assign them, for example in connection with a merger, acquisition, or sale of assets.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
• Electronic communications. You consent to receive communications and agreements from us electronically, and you agree that electronic signatures, acceptances, and records satisfy any legal requirement that they be in writing.
• Notices. We may give you notice by email or through the service; you may give us legal notice at legal@canso.me.
• Independent parties. You and CanSo are independent contractors; these Terms create no partnership, agency, or employment relationship.
• Export and sanctions. You represent that you are not located in an embargoed country and not on any government restricted- party or sanctions list, and you agree to comply with applicable export-control and sanctions laws.
• Third-party services. The service may link to or rely on third-party services (such as Stripe). Those services are governed by their own terms, and we are not responsible for them.

Questions about these Terms? Reach us through the contact page or at legal@canso.me. Anthony Johnson, doing business as CanSo, Oregon, United States.